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Frequently Asked Questions
Please read our FAQ before sending us a message.
- Flat rate for shipping within Canada is $10 and $15 to US
- All orders will be shipped within 1-2 days business days of receiving your order.
- Chocollino ship with Canada Post for all deliveries. You will be sent an order confirmation by email which will include your tracking number.
- All prices on the website are in Canadian dollars.
- FREE SHIPPING in Canada and US on orders over $100 ( before taxes )
- Delivery times vary by postal code, but are generally 1-7 business days within Canada.
- Delivery times vary by zip code, but are generally 7-14 business days to the US
- Chicollino is not responsible for any duty, import taxes, brokerage or handling fees which may be incurred by shipping to the US.
We only accept PAYPAL.
Usually we ship out all deliveries within 2 business days. The delivery can take from 2 to 7 business days if we are shipping to a Canadian address and from 7 to 14 business days to US. Please expect longer delivery time in December and January.
Shopping with Chicollino is very secure. We do not share any data with anyone and we use the most secure payment method which is PAYPAL.
We will contact you after we get the order and inform you that order will be shipped within 48 hours.
Yes, we will provide you with an invoice for your purchase.
Send us an email